TERMS AND CONDITIONS
Terms of order
These terms of order in no way affect your statutory rights as a consumer.
No contract will subsist between you and Tapa coffee for the sale by it to you of any product unless and until Tapa coffee accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Tapa coffee sends the e-mail to you (whether or not you receive that e-mail).
Tapa coffee reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place.
Tapa coffee also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless Tapa coffee decides otherwise.
Tapa coffee refund policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
you the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground or roasted to your personal specification.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Roasted coffee is excluded from these terms.
We take payment via paypal.
Expect delivery of your order within 28 days although most items will be dispatched within 24/48hrs (working hours). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.
Here are the descriptions of the Shipping terms. Please note we roast to order, so we cannot always dispatch on the day of order. For more info on our roasting times click here
- Royal Mail 1st Class
1st class post aims to deliver within 1 working day. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days but please get in touch if you have not received your order within 7 working days of dispatch.
- APC courier
Overnight delivery to mainland UK destinations for orders dispatched Monday – Thursday. Order dispatched on Friday will be delivered Monday. There is no guarantee of delivery on these times, but this is the courier’s aim.
Delivery to the Highlands and Islands may take an additional day.
Delivery prices are priced on weight and will be added automatically when an order is place. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).
When do we roast coffee for orders?
We roast to order every three days per week. No coffee will leave us older than the previous working day.
We will in every case acknowledge complaints within 5 working days.
We will in every case advise the consumer how long it will take to resolve the complaint.